KEYSOURCE
COMMERCIAL BANK
CUSTOMER PRIVACY POLICY DISCLOSURE
KeySource Commercial Bank recognizes
and respects your personal privacy. Confidentiality is a
key part of providing quality financial services. Our
organization continues its commitment to upholding high
standards of privacy for your protection and benefit.
Whether you are an existing customer, former customer,
or are considering a relationship with us, we want you
to know how we collect, use and retain information about
you and your business relationship with us. Our customer
privacy program is summarized below.
Recognition of Customer Privacy Expectations: Our
corporate family respects that our customers expect and
deserve privacy. Information that has been entrusted to
us will be held in the strictest confidence. We maintain
high standards to ensure that the information is used
only for appropriate business reasons in accordance with
applicable laws and regulations.
Collection, Use and Retention of Customer
Information: We collect, use and retain customer
information from a variety of sources for the purpose of
administering our business or to provide products,
services or other opportunities for our customers.
Customer information is obtained directly from the
customer, is collected when recording customer activity
and related transactions, or is requested with your
permission from outside sources (such as employment
verifications, credit reports, etc.). This information
is used to evaluate and manage our risks; to protect and
administer your accounts, records and funds; to comply
with applicable laws and regulations; to develop and
enhance our portfolio of products and services and other
valid business purposes.
Information Accuracy: KeySource Commercial Bank
continually strives to maintain complete and accurate
information about you and your accounts. If you ever
believe that our information is inaccurate or
incomplete, please notify us immediately. We will review
your concerns and correct any inaccuracies. Under the
Fair Credit Reporting Act, you have the right to notify
us if you believe we have reported inaccurate
information about your account to any Consumer Reporting
Agency. Please submit your request for correction in
writing and include your full name, current address,
social security number, account number, telephone
number, and the information you believe is inaccurate.
Please inform us of the reason you believe the
information is incorrect and we will research and
correct information appropriately. Send your notice to:
KeySource Commercial Bank
Attention : Compliance Officer
410 Blackwell Street, Suite 60
Durham, NC 27701
Employee Access to Customer
Information: Our institution maintains security
levels and related procedures to assist in the
prevention of unauthorized access to confidential
information within our organization. Secured access is
delegated upon a “need to know” basis commensurate with
each employee’s responsibilities. Our employees are
instructed in the importance of confidentiality and are
provided with written code of conduct guidelines.
Appropriate disciplinary action will be taken to enforce
our privacy standards.
Maintaining Customer Privacy with Third Party
Business Partners: It is necessary upon occasion to
provide personally identifiable information about our
current and former customers to a party outside of our
organization. KeySource Commercial Bank is highly
selective in choosing vendors and service companies that
assist us in servicing our customers. These
relationships are maintained solely to perform services
on our behalf including, but not limited to, customer
statement rendering, items processing, electronic data
processing services, or other services required to
support our products and services. These business
partners agree to safeguard our confidential customer
information and they must abide by applicable law.
Internet and Electronic Privacy: With the rapid
expansion of technological capability in our industry
and in our institution, KeySource Commercial Bank is
committed to maintaining and expanding effective systems
to facilitate the convenient delivery of services,
regardless of the method of delivery. We value our
customers and recognize the importance of your trust and
confidence in us. Information gathered via the Internet,
when established, or other electronic means will be used
only for appropriate purposes such as evaluation of our
web pages’ effectiveness, designing new products or
services for the benefit of our customers or estimating
system capacity needed to conveniently service our
customers.
Restricted Disclosure of Information: Responsible
use of information benefits our customers by protecting
your privacy and by enabling us to offer you improved
products and services based on your needs. It is our
policy to prohibit the sale of customer information to
parties outside of our corporate family. KeySource
Commercial Bank does not reveal specific information
about your accounts or other personally identifiable
data to external parties unless:
You request disclosure of the
information;
The information is necessary to
complete a transaction or perform a service at your
request;
The information is provided to
a reputable credit bureau or similar information
reporting agency; or
The disclosure is otherwise
lawfully permitted or required
